 |
What is your Name Servers for my domain? |
| Ans. |
We have many Shared Hosting Servers and in the welcome email
we will send your Namerserver details and some other important
information. For example.
Primary: Ns5.HostingConcept.net
Secondary: Ns6.HostingConcept.net
|
|
Can i change
my hosting domain name to another domain? |
| Ans. |
Well, you can change your existing hosting plan
domain name to some other domain name by purchasing "domain
name change". The fee is $10 and for further details please
send an email to our support department. |
|
My password
is being rejected. What should I do? |
| Ans. |
The most common problem when your password is rejected
is that you are either:
a.) Using the wrong password
b.) Using a password with invalid characters.
c.) Using an incorrect username
d.) Using the wrong hostname |
|
What is ASCII
and Binary? |
| Ans. |
ASCII and Binary are modes by which you are going
to transfer your files into your web server. Text files and other
common files like your html pages, CGI Scripts, PHP scripts, Javascripts,
css files, should be uploaded in ASCII Mode. Images like your GIF's
and JPEG's are uploaded in Binary Mode. |
|
What is default
or home page filename? |
| Ans. |
Your default filename is index.html or index.htm
page. So you can reach your site instead of typing the whole www.yourname.com/index.html,
you can just type www.yourname.com on your browser.
However, if you developed sites using PHP or Perl you can use index.php
or index.php3, index.cgi are also supported.
Please make sure you DO NOT upload your hompage, index.html or index.htm
in uppercase for example like Index.html or Index.htm or INDEX.HTML.
Please make sure your homepage index file is in lowecase. |
|
I have uploaded
all the files but i can't see some pages or images properly?
|
| Ans. |
Linux is only supported lowercase letters then Please
make sure your all files is in lowercase. |
|
Will you place
ads on my site? |
| Ans. |
HostingConcept will NOT place ads on your site. |
|
How long does
it take to get my domain working? |
| Ans. |
It usually takes 24-48 hours for a domain to fully
propagate. |
|
What forms of
payment do you accept? |
| Ans. |
We accept MasterCard, Visa, American Express, Discover. |
|
Are your server's
Unix, or NT? |
| Ans. |
Our servers are Linux Red Hat Red Hat 9.0 and Fedora
Core 2 etc. |
|
Do you allow
adult sites? |
| Ans. |
No. |
|
What control
panel do you use and do you have a demo? |
| Ans. |
The control panel we use is called cPanel. Demo
of cPanel. |
|
Can I pay
monthly? |
| Ans. |
Yes, you may pay month to month with no contracts. |
|
How long does
it take to setup my account? |
| Ans. |
Your account will be setup automatically within
24 hours, but after cleared your payment then we will send you welcome
email. |
|
Are there
any hidden charges? |
| Ans. |
No |
|
How much is
extra bandwidth and space? |
| Ans. |
If you need more bandwidth or disk space e-mail
us to upgrade you to a higher plan. If you need more bandwidth or
space then our highest plan offers please email billing@hostingconcept.net
for a custom plan. |
|
Do you offer shell access?
|
| Ans. |
Yes, please contact our support department for Shell
access. |
|
Can I password
protect directories? |
| Ans. |
Yes you can password protect directory's within
cPanel. |
|
Can I upgrade
at any time and how does it work? |
| Ans. |
Yes you can upgrade at any time. It is free to upgrade
and the only charge would be the price difference in the plan you
upgrade to. Please contact our billing department. |
|
Can I view
my site even though my domain's name servers haven't propagated
yet? |
| Ans. |
Yes, http://youriphere/~yourusernamehere/ |
|
What do I
set my domains name server's to? |
| Ans. |
Please read your welcome e-mail if you have lost
your welcome email then you can send an email to support for your
server's dns request. |
|
Do you have
a manual for our control panel? |
| Ans. |
Go to http://www.hostingconcept.net/support/support.html |
|
Where do
I go to login to my control panel?
|
| Ans. |
You go to http://www.yourdomain.com/cpanel |
|
How do I make
sub-domains? |
| Ans. |
To make a sub-domain login to your control panel
and you will see a Sub-domains icon and then followed the instruction. |
|
Where can
I download a free FTP? |
| Ans. |
We recommend downloading WS FTP, Cute FTP software
from www.download.com |
|
What is a
subdomain? |
| Ans. |
www.domain.com is a domain name. A subdomain is
anything that replaces the www in a domain name. http://sales.hostingconcept.net
is a subdomain. www.sales.hostingconcept.net is not a subdomain. |
|
I'm going
to purchase my own ssl what do I need to know? |
| Ans. |
Our servers are Apache + Mod SSL If you require
assistance from us to install it there will be a installation fee.
We will need both the key and the csr. You will also need a dedicated
ip before contacting us which can be purchased. Please contact our
support department. |
|
What is the
difference between shared ssl and private ssl? |
| Ans. |
A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com in the
address bar. |
|
How do I get
the 30 day money back? |
| Ans. |
Please read our refund
policy. |
|
What version
of cPanel are you using? |
| Ans. |
Our servers automatically stay up to date with the
most recent stable cPanel version. |
|
What version
of MySQL are you using? |
| Ans. |
We are using version 4.x.x. For more details please
contact our support department. |
|
What version
of perl are you using? |
| Ans. |
We are using version 5.x.x. For more details please
contact our support department. |
|
What version
of php are you using? |
| Ans. |
We are using version 4.x.x. For more details please
contact our support department. |
|
How do I create
databases and manage them? |
| Ans. |
Login to your cPanel and click MySQL Databases.
After your database is created you can manage it from phpmyadmin.
This can be found at the very bottom of the MySQL page. |
|
None of my
cgi scripts are working on the server. How do I get them to work? |
| Ans. |
First make sure that they are chmoded to 755 if
that dosen't work trouble shoot it |
|
Where do I
go to check my emails using my browser? |
| Ans. |
www.yourdomain.com/webmail/ |
|
What do I put for
both incoming and outgoing mail server? |
| Ans. |
For both incoming and outgoing mail server put mail.yourdomain.com |
|
How do I create
email accounts? |
| Ans. |
To create an email account login to your control
panel and click add/remove email account's. |
|
What is the
path to sendmail? |
| Ans. |
The path to sendmail is /usr/sbin/sendmail |
|
What is the
local path to perl? |
| Ans. |
The path to perl is /usr/bin/perl |
|
It's not letting
me upload my files what's wrong? |
| Ans. |
Make sure you are uploading to the right web directory
which is the WWW folder. |
