 |
What is your Name
Servers for my domain? |
| Ans. |
We have many Shared Hosting
Servers and in the welcome email we will send your Namerserver
details and some other important information. For example.
Primary: Ns1.HostingConcept.net
Secondary: Ns2.HostingConcept.net |
|
Can i change my hosting domain
name to another domain? |
| Ans. |
Well, you can change your existing hosting
plan domain name to some other domain name by purchasing "domain
name change". The fee is $10 and for further details
please send an email to our support department. |
|
My password is being rejected.
What should I do? |
| Ans. |
The most common problem when your password
is rejected is that you are either:
a.) Using the wrong password
b.) Using a password with invalid characters.
c.) Using an incorrect username
d.) Using the wrong hostname |
|
What is ASCII and Binary?
|
| Ans. |
ASCII and Binary are modes by which you are
going to transfer your files into your web server. Text files
and other common files like your html pages, CGI Scripts,
PHP scripts, Javascripts, css files, should be uploaded in
ASCII Mode. Images like your GIF's and JPEG's are uploaded
in Binary Mode. |
|
What is default or home page
filename? |
| Ans. |
Your default filename is index.html or index.htm
page. So you can reach your site instead of typing the whole
www.yourname.com/index.html, you can just type www.yourname.com
on your browser.
However, if you developed sites using PHP or Perl you can
use index.php or index.php3, index.cgi are also supported.
Please make sure you DO NOT upload your hompage, index.html
or index.htm in uppercase for example like Index.html or Index.htm
or INDEX.HTML. Please make sure your homepage index file is
in lowecase. |
|
I have uploaded all the files
but i can't see some pages or images properly?
|
| Ans. |
Linux is only supported lowercase letters
then Please make sure your all files is in lowercase. |
|
Will you place ads on my
site? |
| Ans. |
HostingConcept will NOT place ads on your
site. |
|
How long does it take to
get my domain working? |
| Ans. |
It usually takes 24-48 hours for a domain
to fully propagate. |
|
What forms of payment do
you accept? |
| Ans. |
We accept MasterCard, Visa, American Express,
Discover. |
|
Are your server's Unix,
or NT? |
| Ans. |
Our servers are Linux Red Hat Red Hat 9.0
and Fedora Core 2, Windows Servers etc. |
|
Do you allow adult sites?
|
| Ans. |
No. |
|
What control panel do you
use and do you have a demo? |
| Ans. |
The control panel we use is called cPanel.
Demo
of cPanel. |
|
Can I pay monthly?
|
| Ans. |
Yes, you may pay month to month with no contracts. |
|
How long does it take to
setup my account? |
| Ans. |
Your account will be setup automatically within
24 hours, but after cleared your payment then we will send
you welcome email. |
|
Are there any hidden charges?
|
| Ans. |
No |
|
How much is extra bandwidth
and space? |
| Ans. |
If you need more bandwidth or disk space e-mail
us to upgrade you to a higher plan. If you need more bandwidth
or space then our highest plan offers please email support@hostingconcept.net
for a custom plan. |
|
Do you offer shell access?
|
| Ans. |
Yes, please contact our support department
for Shell access. |
|
Can I password protect directories?
|
| Ans. |
Yes you can password protect directory's within
cPanel. |
|
Can I upgrade at any time
and how does it work? |
| Ans. |
Yes you can upgrade at any time. It is free
to upgrade and the only charge would be the price difference
in the plan you upgrade to. Please contact our billing department. |
|
Can I view my site even
though my domain's name servers haven't propagated yet?
|
| Ans. |
Yes, http://youriphere/~yourusernamehere/ |
|
What do I set my domains
name server's to? |
| Ans. |
Please read your welcome e-mail if you have
lost your welcome email then you can send an email to support
for your server's dns request. |
|
Do you have a manual for
our control panel? |
| Ans. |
Go to http://www.hostingconcept.net/support/support.html |
|
Where do I go to login
to my control panel? |
| Ans. |
You go to http://www.yourdomain.com/cpanel
etc |
|
How do I make sub-domains?
|
| Ans. |
To make a sub-domain login to your control
panel and you will see a Sub-domains icon and then followed
the instruction. |
|
Where can I download a free
FTP? |
| Ans. |
We recommend downloading WS FTP, Cute FTP
software from www.download.com |
|
What is a subdomain?
|
| Ans. |
www.domain.com is a domain name. A subdomain
is anything that replaces the www in a domain name. http://sales.hostingconcept.net
is a subdomain. www.sales.hostingconcept.net is not a subdomain. |
|
I'm going to purchase my
own ssl what do I need to know? |
| Ans. |
Our servers are Apache + Mod SSL If you require
assistance from us to install it there will be a installation
fee. We will need both the key and the csr. You will also
need a dedicated ip before contacting us which can be purchased.
Please contact our support department. |
|
What is the difference between
shared ssl and private ssl? |
| Ans. |
A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com
in the address bar. |
|
How do I get the 30 day
money back? |
| Ans. |
Please read our refund
policy. |
|
What version of cPanel are
you using? |
| Ans. |
Our servers automatically stay up to date
with the most recent stable cPanel version. |
|
What version of MySQL are
you using? |
| Ans. |
We are using version 4.x.x. For more details
please contact our support department. |
|
What version of perl are
you using? |
| Ans. |
We are using version 5.x.x. For more details
please contact our support department. |
|
What version of php are
you using? |
| Ans. |
We are using version 4.x.x. For more details
please contact our support department. |
|
How do I create databases
and manage them? |
| Ans. |
Login to your cPanel and click MySQL Databases.
After your database is created you can manage it from phpmyadmin.
This can be found at the very bottom of the MySQL page. |
|
None of my cgi scripts are
working on the server. How do I get them to work? |
| Ans. |
First make sure that they are chmoded to 755
if that dosen't work trouble shoot it |
|
Where do I go to check my
emails using my browser? |
| Ans. |
www.yourdomain.com/webmail/ |
|
What do I put for both incoming
and outgoing mail server? |
| Ans. |
For both incoming and outgoing mail server
put mail.yourdomain.com |
|
How do I create email accounts?
|
| Ans. |
To create an email account login to your control
panel and click add/remove email account's. |
|
What is the path to sendmail?
|
| Ans. |
The path to sendmail is /usr/sbin/sendmail |
|
What is the local path to
perl? |
| Ans. |
The path to perl is /usr/bin/perl |
|
It's not letting me upload
my files what's wrong? |
| Ans. |
Make sure you are uploading to the right web
directory which is the WWW folder. |
